Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. In these circumstances we do not require your consent to share this information

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

WFHP & Kidderminster Medical Centre's Patient Privacy Policy May 2018

Your Personal Data

We take your personal data extremely seriously and take every precaution to ensure it is safe and secure.

When you attend an appointment or contact the surgery you may be asked to confirm your contact details with a receptionist or clinician. This is to ensure that we have your correct details such as address, mobile number and email address associated with your clinical record; to enable us to communicate with you about your health in a quick, efficient and secure manner.

Our policy is that normally every young person 14 and above has their own mobile number on their records for confidentiality reasons. If this applies to you or a family member, please contact the surgery to make the necessary changes.

WFHP Patient Privacy Notice May 2018


Attached are 2 documents which explain how NHS England and GP Practices hold your data. 

About Your Medical Records

Patient Leaflet about Care Data

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Non NHS Work

In some circumstances, you may need a report, letter or examination done by a GP for non NHS purposes. We charge a fee for this work due to it being non-compulsory and having to be completed in addition to all other NHS work. The fee is based on the amount of time it takes for the doctor to complete the work and the nature of the work itself. Please find a list of our standard fees below.

Private Fees Price List


Wyre Forest Health Partnership Statement of Intent

Complaints Procedure

Customer service formWe always try to provide the best possible service, but there may be times when you think that this has not happened. Our in-house complaints procedure has been drawn up to respond to patient grievances. It is not able to deal with questions of legal liability or compensation.

We hope that you will use the procedure to allow us to look into and, if necessary, correct any problems, which you have identified, or mistakes that have been made. If you do use this procedure you it will not affect your right to complain to the Primary Care Trust. Please note that we have to respect our duty of confidentiality to the patient and their consent will be needed if they a complaint not made by the patient in person.

If you wish to make a complaint please telephone or write to Mrs Amanda Williams, Site Manager. Full details will be taken and a decision made on how best to undertake the investigation.

We believe that it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website