Car park

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Why have we introduced Automatic Number Plate Recognition (ANPR)?

Have you ever turned up for a Medical Appointment to find there are no spaces at Kidderminster Medical Centre ? Have you seen people park at the Surgery during our opening hours and walk away from the Surgery site into the town?

We have listened to your feedback and the best way to reduce the number of people parking incorrectly to visit the town rather than the Surgery, during our opening hours, is to introduce Automatic Number Plate Recognition (ANPR). This new ANPR system will maximise the number of spaces available to our Patients during our opening hours. Parking is still free for our Patients during our opening hours to use the Surgery site for Medical reasons,

Please just follow the steps below:

Patients – What do I need to do?

During our Surgery opening hours – to ensure you don’t get a Penalty Charge Notice (PCN) Fine, when you arrive to use Medical Services at the Surgery please register your vehicle number plate using the white computers available upon entrance to the building. This will allow you to park fine free whilst using the Surgery site for the duration of your appointment or enquiry. Any Patient who has parked their vehicle and then walks away and leaves the surgery site to visit other areas will be issued with a fine, as parking is only available to patients for the duration of their medical appointment or enquiry.

If you are parking for more than 15 minutes when using Pharmacy or coming into any part of the Surgery site for a medical enquiry please also register your vehicle number plate using the white computer in the main surgery waiting room.

Frequently Asked Questions

If I register my vehicle number plate to use Medical Services at the Surgery how long can my vehicle be parked for without receiving a Penalty Charge Notice (PCN) fine?

For the duration of your medical appointment or enquiry only

Do I need to register my vehicle everytime I visit the Surgery site for Medical Reasons?

Yes – you need to register your vehicle EVERYTIME you visit if you are parking for more than 15 minutes and using Medical Services at the Surgery

Do I need to register my vehicle to use Kidderminster Pharmacy?

Yes – If you are parking for more than 15 minutes and using Medical Services at the Surgery including the Pharmacy please register your vehicle number plate using the white computer in the Pharmacy Waiting Room

Do I need to register my vehicle if I just pop in for an enquiry or drop something off?

Yes – If you are parking for more than 15 minutes and using Medical Services at the Surgery including the Pharmacy please register your vehicle number plate using the white computer in the Waiting Room

I have registered my vehicle as a patient to attend a medical appointment, can I now leave my vehicle parked and go into Kidderminster Town?

No – any patient who has registered their vehicle for a medical appointment or enquiry and then walks away and leaves the Surgery site to visit other areas of town will be issued with a fine, as parking is only available to patients for the duration of their medical appointment or enquiry.

I attended the Surgery site for a Medical Reason and forgot to register my vehicle when I first arrived?

Please visit Main Reception, before you leave the site, where our Reception Team will be able to enter your vehicle registration retrospectively for you.

I parked at the Surgery site for medical reasons and had to leave my vehicle at the surgery for medical reasons, what happens now?

If the Surgery Staff are informed a vehicle is parked at the surgery we will register your vehicle to ensure you don’t get a Penalty Charge Notice (PCN) fine. If you do receive a fine in error, please follow the steps below and our surgery team will ensure your fine is made void.

I am a patient (or patient representative) and I have received a Penalty Charge Notice (PCN) but was parked appropriately to use Medical Services at the urgery what should I do?
Do I need to register my vehicle if I am just dropping someone off?

All appeals need to go direct to Premier Parking. https://ppeappeals.atriahub.co.uk/

I am attending Surgery for a meeting/training – what do I need to do?

If you are attending Surgery for a meeting/training please report to Main Reception and ask them to register your vehicle number plate 

I am a new member of staff – what do I need to do?

If you are a new member of staff please report to Main Reception and ask them to register your vehicle number plate

I am on a motorcycle do the same rules apply?

Yes – any vehicle with a number plate needs to follow the same instructions

Who manages the  Surgery Car Park ANPR system?

Premier Parking https://ppeappeals.atriahub.co.uk/