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APPOINTMENT SYSTEM CHANGES 8TH JUNE 2016

 

AS OF WEDNESDAY 8TH JUNE 2016 OUR APPOINTMENT

SYSTEM IS CHANGING

 

 

Our appointment system is changing to improve our service.

In response to feedback from our patients, as of Wednesday 8th June we will be

operating an appointment system called GP ACCESS.

 

This system allows for a patient to speak with a Doctor on the day they

decide they need our help or advice. 

 

This is because you told us that it was difficult to get an appointment with a

GP or that you had to wait too long.

 

You call the surgery in exactly the same way – but no need to rush at 8am.


When you call us in the normal way, our reception staff will take your name

and make sure they have your correct telephone number (you can give a mobile if you wish).

They will ask you ‘what is the nature of the problem’.

The information will be treated in strictest confidence.

You do not have to tell the receptionist why you wish to speak with a Doctor,

but it is very helpful to the Doctor who will be calling you back on the phone.

 

It is important to stress that our receptionists do not triage the call when patients

Telephone to book a call with a Doctor.  The receptionists do not make medical decisions.

All patients who request to talk to a Doctor will do, unless it is agreed that it is

something which another team member can help with; for example a referral

or other administrative query.

 

What happens when the doctor calls?

The Doctor will ring you and discuss the problem with you and work

out what to do next. You may want advice, or a prescription,

or you may need to come in. The Doctor will arrange an appointment

if you need to be seen.

Usually this will be the same day, but you can ask for a later day if you wish.

 

How soon will the doctor call?

The Doctor will ring you back as promptly as they can, but please bear in mind some

days are busier than others.  Monday mornings for example are very busy.

We will give you an indicative time when the Doctor aims to ring you back.

If you are at work and need to speak at a particular time, please tell the receptionist.

 

Do I need to call early?

No. However if you call us earlier in the day it allows more time to book you a

face to face appointment if that is what is required. If patients don't ring us until

late afternoon then it might not leave much time to offer the patient a same day

appointment.

 

How does this help patients?

It ensures that the patients who need to be seen by a Doctor do get seen.

It cuts down the wait to see a Doctor.

We speak to the patient the day they call and can offer

appointments the same day at the surgery if needed.

It avoids wasted time coming in to the surgery when you don’t need to.

It helps ensure the Doctors are available to see those patients

who need their expertise.

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